This is the review I just posted over at Amazon for my crappy TV. Here's hoping it gets picked up by a few search engines.
To make a long story short, this TV died on me in less than a year. It turns out that something is wrong inside the picture tube, and it must be replaced. Looking here, this seems to be a common problem. The tube itself is under warranty, but the authorized repair shop is so far away, and the labor costs are so high, that repairing it is not cost-effective and it's a giant paperweight after only eleven months of ownership.
The only authorized repair place is fifty miles away, and there's is no way I can transport this on my own. After spending about $200 on a diagnostic and travel for the repair technician, I find out that the total repair cost to fix the TV will be $450, about the replacement cost.
Panasonic customer support is *horrible.* I spent weeks trying to get someone there to help me. Three times I was told that my issue had to be forwarded to a "field service technician," and that he would be contact me within 24 to 48 hours. No one ever did. Only two months later was I finally able to get someone to help me. Panasonic has an "unsatisfactory" rating at the Better Business Bureau.
So now I'm going to go buy a Sony. I'm sure it and I will be very happy together.
The frustrating part is that I strongly suspect Panasonic knows there is a flaw with this model. Of the ten reviews posted at Amazon, six of them describe almost this exact same problem. Now I realize that only people really happy or really unhappy are going to go to the trouble of reviewing something, but the fact that there are so many, nearly-identical problems reported is suspicious at best. And the first review tech I spoke to said that they've been seeing a lot of problems with Panasonic picture tubes.
UPDATE: Are you coming here because you've had a problem with this same TV model? Leave a comment, please.